Accommodation & Apartments:

• All payments need to be settled in full before arrival.
• We accept VISA, MASTER and Bank Debit cards. Payment via American Express and Dinners Club Card will be charge a 3% handling fee. We also accept payment via EFT, but please note that reservations will only be confirmed on clearance of funds.
• Quotations are valid for 3 Days (72 hours) from time of issue and may be subject to change thereafter.
• All accommodation reservations subject to any special rate are non-refundable
• Normal rate reservations (not subject to any specials or discounts) cancelled before 14 days of arrival and, may be subject to partial or full refund
• Any reservation cancelled within 14 days of arrival are non-refundable
• All rooms/apartments are subject to a safety deposit (payable on arrival)
• Safety deposits will be refunded less any loss or damages on check out if the deposit is paid by credit card hold or cash. If the deposit is paid by eft we will endeavour to refund the money to the account from which it came within 3 working days after check-out.
• Damages often relate to stained towels and linen. We encourage guests to be careful with make-up and hair dyes which often lead to discolouration for which the client will be liable
• Additional services such as Laundry (self-serviced or serviced)
• Check out is 10:00am, late check out can be arranged by request up to 12:00 noon. Any check out after 12:00 noon, will be charged with additional day accommodation.
• Check in is 14:00pm, early check in can be arranged by request and depends on availability.
• Strict no smoking policy applies to all rooms, units and public areas. A fine of R1000 will be levied against any offending party
• Our establishment is situated in the heart of a residential area and low noise level restrictions apply. Occupants are requested to keep noise contained to their own unit/room at all times, but especially between the hours of 22h00 and 07h00 as a respectful courtesy to other occupants. The establishment reserves the right to immediately evict or escort off the premises any offending party who refuses to comply, with no refund of any payments made. In addition the occupant may be fined R3000 as well as the forfeiture of any security deposit.
• All clients (and family/guests of the client) occupy the residence and make use of any and all facilities at the premises at their own risk. The client indemnifies the business, its owners, management and any staff against any loss, damage or injury whatsoever that may result from occupying the unit or making use of any of the facilities or participating in any recreational activity available at the premises whatsoever.
• We pride ourselves in hiring the best and most trustworthy personages. However clients are advised to keep their valuables safe at all times. The client indemnifies the business, its owners, management and any staff against any loss of any personal possessions that may occur during their stay on the premises
• The management reserves the right to increase prices without prior notification (usually 10% on 1st March annually)
• Dynasty Property Group and its affiliated companies are registered with the TPN Credit Bureau where we record all account payment profiles, behaviors and patterns as per the National Credit Act

Long Term:

• All payments need to be settled in full before arrival.
• We accept VISA, MASTER and Bank Debit cards. Payment via American Express and Dinners Club Card will be charge a 3% handling fee. We also accept payment via EFT, but please note that reservations will only be confirmed on clearance of funds.
• Quotations are valid for 3 Days (72 hours) from time of issue and may be subject to change thereafter.
• All accommodation reservations subject to any special rate are non-refundable
• Normal rate reservations (not subject to any specials or discounts) cancelled before 14 days of arrival and, may be subject to partial or full refund
• Any reservation cancelled within 14 days of arrival are non-refundable
• All rooms/apartments are subject to a safety deposit (payable on arrival)
• Safety deposits will be refunded less any loss or damages on check out if the deposit is paid by credit card hold or cash. If the deposit is paid by eft we will endeavour to refund the money to the account from which it came within 3 working days after check-out.
• Damages often relate to stained towels and linen. We encourage guests to be careful with make-up and hair dyes which often lead to discolouration for which the client will be liable
• Additional services such as Laundry (self-serviced or serviced)
• Check out is 10:00am, late check out can be arranged by request up to 12:00 noon. Any check out after 12:00 noon, will be charged with additional day accommodation.
• Check in is 14:00pm, early check in can be arranged by request and depends on availability.
• Strict no smoking policy applies to all rooms, units and public areas. A fine of R1000 will be levied against any offending party
• Our establishment is situated in the heart of a residential area and low noise level restrictions apply. Occupants are requested to keep noise contained to their own unit/room at all times, but especially between the hours of 22h00 and 07h00 as a respectful courtesy to other occupants. The establishment reserves the right to immediately evict or escort off the premises any offending party who refuses to comply, with no refund of any payments made. In addition the occupant may be fined R3000 as well as the forfeiture of any security deposit.
• All clients (and family/guests of the client) occupy the residence and make use of any and all facilities at the premises at their own risk. The client indemnifies the business, its owners, management and any staff against any loss, damage or injury whatsoever that may result from occupying the unit or making use of any of the facilities or participating in any recreational activity available at the premises whatsoever.
• We pride ourselves in hiring the best and most trustworthy personages. However clients are advised to keep their valuables safe at all times. The client indemnifies the business, its owners, management and any staff against any loss of any personal possessions that may occur during their stay on the premises
• The management reserves the right to increase prices without prior notification (usually 10% on 1st March annually)
• Dynasty Property Group and its affiliated companies are registered with the TPN Credit Bureau where we record all account payment profiles, behaviors and patterns as per the National Credit Act

A Deposit is required upon check in, This deposit is fully refundable upon check-out, if no damages or repairs occur.
Deposits based on room type:
One bedroom-1200
Two bedroom-1500
Four bedroom-2000
Banking details:
• Account Holder: Sandown Castle Estate CC
• Bank name: Investec
• Branch: Grayston Branch
• Branch Code: 580105
• Account Number: 10011277371
• Swift Code: IVESZAJJ
Cancellation Policy:
• Cancellation made more than 14 days prior to arrival: 100% refundable 
• Cancellation made less than 14 days prior to arrival: 100 % non-refundable
Directions:
• Enter: Dynasty Forest Sandown Hotel into Google maps..